I must say I am pretty impressed with Microsoft on the speed of their support. It took about 3 - 4 days for me to receive the packaging material they provide. Then I sent it off on a Friday and I received back a new one Last night, the following Wednesday. I had to "test" it out, to make sure it wasn't broken, so after about 5 hours of Madden, I concluded that this unit seems to be problem free.

Now it is time to go out and buy Maddon '09!